Today/Thursday was excellent because Shawna (scheduler) and Vincent (warehouse) worked together to correct a huge mistake made by the Monday/Day 1 moving team. Several oversized boxes were left in an unsecured place on the WRONG floor and never loaded onto the truck. I had no way of knowing the team did not complete the job. A neighbor notified my apartment manager the following day/Day 2. As soon as I was notified on Day 3, I notified Shawna. This morning/Day 4, Vincent arrived to move the boxes and rearrange the storage unit so they would fit in better. This would be a #2 rating without Shawna and Vincent. I know my belongings could have easily been stolen so I’m extremely thankful to live in an apartment complex with great neighbors!
Two Men and a Truck Cary Replied:
Joanne,
Please accept our sincere apology for the initial confusion regarding the wrong delivery floor. Thank you for the opportunity to overcome this hurdle! We are elated to hear that Shawna and Vincent were able to still provide such a moving experience!! Thank you so much!
Two Men and a Truck Cary Replied:
Joanne,
Please accept our sincere apology for the initial confusion regarding the wrong delivery floor. Thank you for the opportunity to overcome this hurdle! We are elated to hear that Shawna and Vincent were able to still provide such a moving experience!! Thank you so much!
Joanne Nottingham gave Two Men and a Truck Cary a
5 star Review
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