17875 Von Karman Suite 500 Irvine, CA 92614


 
844.299.0885
 
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Drive with absolute peace of mind with OX Car Care™. See reviews, and customers testimonials. OX Car Care™ auto protection, don't pay for auto repairs and get an extended car warranty. Helping protect you from bumps in the road. Mission Statement: At OX Car Care, our mission is to make our customers feel like valued Americans. We aim to provide peace of mind through comprehensive auto service contract solutions that protect our customers' investments. Our dedication lies in offering reliable coverage, personal care, a family feeling, and exceptional support to ensure that every driver can confidently exercise their right to be on the road. We empower our customers with the assurance that we have their back, their vehicle is protected, and we want them to focus on their destination.

N W

7/08/25

Truck has been in the certified Ford repair since June 23rd. Diagnosed and quote for 4 hour job sent to Ox. They require a "second opinion" with their inspector to come verify the issue. Nobody has come yet and the shop has parts and ready to make repair but cannot until Ox approves it. 10 days of waiting AND they are not going to pay for rental car. Asked for a manager or anyone to call me for three days and nothing other than generic emails with no names.

Update 07/03.
Claims Department does not have managers. There is nobody you can talk or have your claim escalated to. While on the phone with a claims agent, telling me they can see the service history reports uploaded since 06/27, a claim adjuster is calling on the other line and says they never received them. When I called this claims adjuster back, I'm told he left early for the holiday weekend and...

OX Car Care™ Replied: We understand your frustration and want to clarify that in certain cases especially when something in the repair doesn’t align with standard guidelines we may require additional documentation such as service history or an independent inspection to ensure the claim is processed properly. This is...
OX Car Care™ Replied: We understand your frustration and want to clarify that in certain cases especially when something in the repair doesn’t align with standard guidelines we may require additional documentation such as service history or an independent inspection to ensure the claim is processed properly. This is...

N W gave OX Car Care™ a 1 star Review


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17875 Von Karman Suite 500  Irvine,  CA   92614

 
Call Us
 
View Website
 
Contact Us

Drive with absolute peace of mind with OX Car Care™. See reviews, and customers testimonials. OX Car Care™ auto protection, don't pay for auto repairs and get an extended car warranty. Helping protect you from bumps in the road. Mission Statement: At OX Car Care, our mission is to make our customers feel like valued Americans. We aim to provide peace of mind through comprehensive auto service contract solutions that protect our customers' investments. Our dedication lies in offering reliable coverage, personal care, a family feeling, and exceptional support to ensure that every driver can confidently exercise their right to be on the road. We empower our customers with the assurance that we have their back, their vehicle is protected, and we want them to focus on their destination.

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