970 Millcreek Mall Blvd Erie, PA 16565


 
(814) 868-1688
 
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7/20/20

i came in close to 2 hours before closing, plenty of time to sit in and to eat, we were very friendly had our masks on and followed all rules to come in. we specifically asked if we could be seated near the grill .. the guy said the wait would be around 25-35 minutes and walked off. we sat down and waited for a good 25 mins, we then asked if anything was ready *we could see grills were perfectly opened* but continued to patiently wait after an employee walked by we said is anything ready now? he simply ignored the question and grabbed menus and just set them on the table without saying a word. we sadly had to walk out because we didn’t want to be treated this way. you could clearly tell no one wanted to serve us for no reason. service was awful , as we walked out the employee continued to just eye us down and not say a word. definitely not worth your money.

Osaki Japanese Sushi & Steakhouse Replied: Hi Adrianna, We apologize for the unpleasant experience. The reason why there was a wait time even though there were available tables/grills is due to the 25% capacity rule for indoor dining that restaurants must follow. However, our staffs should have let you know that and provide better...
Osaki Japanese Sushi & Steakhouse Replied: Hi Adrianna, We apologize for the unpleasant experience. The reason why there was a wait time even though there were available tables/grills is due to the 25% capacity rule for indoor dining that restaurants must follow. However, our staffs should have let you know that and provide better...

Adrianna Lonzi gave Osaki Japanese Sushi & Steakhouse a 1 star Review


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