The company from which I purchased a new toilet quoted a price for delivery, installation, and disposal of the old one. Later, when I bought it, they didn't include the disposal of the old toilet in the order. Calling back, they said they don't do that. I was distraught. Calling Now Service Pros, Stephanie said they dispose of the old as standard operating procedure. As a result, I asked them to come back to do a plumbing repair. I'm quite pleased with Now Service Pros.