The cleaning this last time was almost the best with one yet, with one exception. My husband had instructed the cleaners to skip vacuuming the basement level but to clean the bathroom on that level. The cleaners did as instructed, but the backing on one of the bathroom rugs was flaking off and when it was left on the carpet while the bathroom was being cleaned, it left pieces of rubber backing on the carpet that I needed to vacuum up after they left. It would've been fine to tell my husband that they needed to vacuum after all, in order to clean up the debris caused by the rug. Otherwise, they did an excellent job.