My customer service could have been better. The chocolate chip cookies were not ready so we had a rather long wait. Although an apology was extended, a better customer experience would’ve been to offer a discount as well. There are a number of competitors in the area.
Chip Cookies Replied:
Hi Erica, With the high customer volume over Mother's Day weekend, some orders were delayed — we're truly sorry for the wait. We understand how frustrating delays can be. Your feedback is appreciated, and we’ll take your suggestion to heart as we work to improve the experience. We hope to have...
Chip Cookies Replied:
Hi Erica, With the high customer volume over Mother's Day weekend, some orders were delayed — we're truly sorry for the wait. We understand how frustrating delays can be. Your feedback is appreciated, and we’ll take your suggestion to heart as we work to improve the experience. We hope to have...
Erica Canty gave Chip Cookies a
3 star Review
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