First and last time i will use this service. The crew arrived on time and were very pleasant. The issue arose because their vacuum wasn't working properly. They said the problem was resolved and continued. They later hurried out the door on to the next job without doing a walk around with me. When I walked around the house, I noticed that the rugs looked like they hadn't been vacuumed, a few spots on the floor had dust bunnies that had been overlooked, and the bathroom floor had dirt left behind by the mop. I called the office to report the issues and was confronted with attitude for bringing it up. It made me angry that a person in customer service would behave as he did. My 75 year old husband vacuumed for me because my back is bad. I will never use them again because of his hostile attitude.