Melton Plumbing

Fantastic service

Not able to speak to a human, have to wait for call back. Given choice of 3 time windows. They missed the one I chose by 2 hours. No apology; just shared too much personal info. Verbally modified my warranty contract by saying unless it's leaking warranty won't pay for it. Nothing but negative experiences.

My Home Warranty Company sent a Tech from this company out to check our Hot Water Heater. He didn't have a clue as to what he was doing. He had to call his boss several times and was not prepared with the tools that he needed to complete the proper diagnosis. We explained to him that the Water Tank had an Energy Smart Control Box on the top that stopped working during a power surge. The Control Box still has power but he claimed that we needed a Thermostat which he did not provide any paperwork to us. Our Warranty Company claims that we will need to pay $605 out of pocket to repair the Water Heater. This company is a FRAUD. They are claiming that the Water Heater is leaking, we need new lines, upgrade to codes, expansion tank, pan, etc. etc. and none of this is true. It has been difficult to reach anyone here. I would never recommend this company to anyone! We want to get...

The poor technicians they send out should be rated 5 stars and if i could rate them individually i would --- they the do a great job and are professional replacing water heaters, however the management of the business can't do basic things like inform customers in advance of signficant non warrannty-covered charges. Typically, you inform customers at least 3 days in advance of what the estimated charges for non-covered expenses. I received no notice from MELTON on any of these matters.

Poor communication leaves the onus on the technicians to in a sense 'shakedown' the customer for Cash on Delivery for vague, subjective 'non-covered' expenses and really, you just take their word for it because nothing is documented or written down. It puts everyone in a bad position.

My message to the management 'Steve', get better at communcation. The system of scheduling...

They came out due to my sink stopped up. A young inexperienced technician walked in looked under my sink and said there was nothing he could do because I had old metal pipes that are rusted. He went to my crawl space said the pipes were rusty and needed replaced and that my warranty doesn’t cover rust he then said his boss told him I could sign a waiver and he would try to snake out the drain. I said no. My warranty does cover rust!! He never even called to check!! Then he turned it it as structural damage to to old falling pipes! Very unprofessional and rude! I still have a stopped up sink that I have to have another company come out to fix and was told I will not have to sign a waiver! This company is a joke! Beware

My daughter used them through the home warranty company for a service call to find a leak in the shower/tub. The first call they couldn’t find the leak and said to log when it leaked and what was being used at the time. The second call they didn’t show up the first day after I waited for 6 hours for them! They finally called and said they were busy and would put us for first thing next business day. They finally showed up the next day after 3 or 4 hours not first thing and they found the problem right away and said they would submit the repair order to the warranty company. That was almost 2 months ago and we still can’t get them to submit the order! They won’t return calls or emails! I went to their address to talk to them in person and they haven’t been at that address for over 2 years even though that is what is listed for them. You can only email and call their answering service....

The tech who came out to our home did not seem to know what he was doing, he advised me he wasn't really supposed to caulk our tub and asked me not to tell his boss. He wanted to cut into our ceiling to investigate the leak, I was not comfortable with that at all. He then said his boss wanted him to put the seal back on, and the tech advised me I should call a jacuzzi expert because he can't help, but not to tell his boss that either because he would get in trouble. He told me just to call back in a few hours and tell them it's not working. I would much rather have something done right then "hiding" things. It was awkward and uncomfortable in my home having that conversation. I then called the main office and spoke to the owner I believe, who was VERY aggressive and rude. Made excuses and would not let me speak. He then said he was cancelling the ticket and hung up on me....

Received email that appointment was for today from 8am-8pm. I did not go into work waited for call/text/email for someone to reach out that they were coming. Started calling around 1then 2 then 3 then 430. No response! I left to pick up my son five minutes away. Daughter answered the door and they left! No call no email no call or text that they were here! Will not recommend but if you can wait all day and night with no communication...this is the plumber you want.