Melton Plumbing

Zach was amazing! He explained what needed to be done and fixed it! I appreciate he called ahead and let me know when he would be here. I was also sent an email to track his arrival! I used them because of my home warranty and I would use them again with or without my warranty... He unclogged a shower drain and fixed a leaky toilet 5 + stars to Zach

"Our technician Travis was the best! He worked quickly but was also extremely thorough, even pointing out a potential future issue with our crawl space! He was friendly and knowledgeable, and we definitely would not hesitate to use him again in the future! We were also so impressed with Melton Plumbing! This family owned business definitely makes sure each step of their service is completed correctly and quickly, from the scheduling, to the completion of your specific service. If you are looking for a plumbing company and are unsure who to use, please consider Melton Plumbing, you won't be disappointed."

I've had better service.

This is by far the worst plumbing company that I have ever used!!! I contracted them through my home warranty and they came to my house and diagnosed the problem. They took apart my faucet and left it laying on my counter, left and said they would contact the warranty company and explain to them the problem. They said it was Un-fixable and would need a replacement.

Well they never contacted my warranty company to explain the problem and the diagnosis. I’ve called my home warranty 4 times with every call they attempt to call Melton Plumbing. The line goes straight to voicemail and said you need to leave a email. The warranty company sent a email requesting a response every time. Melton plumbing never called. The last call to the warranty company, they placed me on hold again to make a call. Melton Plumbing actually answered the phone and when they heard the name of...

TLDR: I have waited over a month for the technicians to come back and actually fix the problem they identified. No one can answer why or when it will get fixed.

My home warranty assigned them to me, and after looking at reviews, I should have had them switch them ASAP. Melton Plumbing has some of the worst customer service I have experienced. The techs were great, very prompt and nice. I was told a part had to be ordered in order to do work. I waited a two weeks, figuring there was a delay due to COVID. After two weeks, I called, and was told I had to email in order to get updates. I emailed multiple times with no answer. Whenever I called it was no help. No one could tell me when I’d get my issue fixed. I should not have to wait this long for a simple answer. I Do NOT recommend this company.

Additionally, the responses to some of these reviews seem very...

There's not enough space here. Short version is: plumber was assigned by warranty company. They came out on Dec 1st. It's now Jan 4th. Plumber blames warranty co. Warranty company blames plumber. Plumber offered to install "a" waterheater at my expense. I asked him to contact warranty company . I have not heard from him or AHS warranty company yet. When I spoke with warranty company prior to this, customer service person said she has 5 kids and their culture, they don't have water heaters in the Philippines where she is . Still waiting to hear. I did have a waterheater installed. But not through Melton and AHS still hasn't returned a more recent call.

This company was assigned by my home warranty provider. The technician was on time and polite. However, after trying to snake the main drain line, he claimed his line was kinking and that it pulled out dirt (which was actually human feces). They reported this to the home warranty company which in return denied the claim based on ‘dirt, rocks and it being an assumed problem outside of the home’. Roto-Rooter came out an hour later with the same snake tool and was able to clear the line in minutes. We then had them come back and run a camera which confirmed there were no collapsed drain lines or ‘mud’. As for the other reviews, we also experienced a random phone call from the boss in the middle of the job which the technician suspiciously had to take outside of the house. Do not recommend this company and remember... You get what you pay for.

They were assigned by our HSA. Pulled the toilet from the floor, cable machine broke, had to come back later that day. Insisted on cutting into the wall for a clean out, scheduled for a Sat. but found out after calling and emailing many times that they are closed on the weekend....the plumber reached out 4 hours later to apologize that he completely forgot. As a customer that’s not what you want to hear. He then said he does side work and could do it half the price of what the company he works for would charge. Shady!
We were left with a toilet off the floor and our problem still needing major attention!
I do not recommend this company due to being unprofessional and poor quality of work.

This business is absolute trash and UNPROFESSIONAL. The owner treated me like I was a child and has zero plan to fix the issue, which turns out is harmful to myself and children. Also, this was the 6th visit to my home to still have zero resolution. DO NOT RECOMMEND.