mediNOW Urgent Care

Wait time was too long but clean and Dr was good

Pathetic! Pathetic! Pathetic!
I generally never post reviews. But, this one I felt compulsion. It is complete wastage of time and money. People and team and rude and have no clue of professionalism and client service.
There are many good ones out there. Avoid this one at all cost!!!

My visit to AFC urgent care was outstanding. Staff there diagnosed my issue very quickly and remediated it. Great to have a center like this in Pleasanton.

The front desk representative provided excellent customer service (warm, patient, professional, and thorough), which made the check-in process easy and pleasant. They did the testing I wanted, and provided a thorough visit. First time there and will definitely keep in mind for future visits.

Friendly staff and doctor. Waiting time was short and prescription was sent to pharmacy immediately.

I went for a Covid test. I had an exposure over a week before I went in for the test and had never had any symptoms. I was examined first, which felt to me like they were trying to justify the fact that they charged me for a visit on top of charging me for the test. I don’t see why weighing and measuring me, taking my vitals, and listening to my lungs was necessary or would have any impact on the test results. I would understand if the test came up positive, but it was negative.

I was unable to get a quote for what the charges for today would be. You ought to be able to go in for services and get a quote BEFORE the services are performed.

Again, everyone was kind, which is always appreciated.

I went to American Family Care in Pleasanton for a dental abscess and had such a positive experience. Everyone there was incredibly welcoming and kind. The front desk staff member (I didn’t catch his name) was especially friendly—we had a really nice conversation that helped put me at ease while I was in pain.

Amber Aguilar was thorough and explained everything clearly. She made sure I understood my diagnosis and treatment plan, and my prescriptions were sent over to my pharmacy right away.

I felt genuinely cared for the whole time. Thank you to the entire team for making a stressful situation so much easier. I highly recommend this urgent care for anyone needing prompt and compassionate treatment!

I needed to complete a physical and get a TB test for a job. It was quick and easy and I came in as a walk- in. The lobby area looks and smells clean. They even have a hot water dispenser and options for tea. There were masks available for adults and kids. Front desk people were very helpful. They had a calm demeanor and checking in was a breeze. They’re pretty laid back including the provider that saw me. There was another patient there that seemed to have trouble with accessing something on his phone for the appointment and they were super helpful with him and it didn’t seem like he had to wait long to be seen shortly after that either. I would recommend coming here urgent care needs or if you need a medical service like a physical for work or school. I would recommend this provider.