Mastercraft's RV Center

This will not be a typical "they were great" review that does not help anyone make an informed choice about where to take an expensive piece of equipment that is a focal point for family relaxation, travel & possibly their home on wheels.

To give background, I was forced to choose a repair facility after being rear ended by a careless diesel pusher driver, & being very particular about my 5'er I interviewed several facilities within an hour of me. I felt confident in the conversation & expectations that I had with Renee & opted for Master Craft.

When they were ready for my rig, in what I felt was a very acceptable timeline (3 weeks) I dropped it off. The technicians started the job shortly thereafter and all told for body work & a full roof replacement was done efficiently. Renee & the service desk handled my questions &...

Your center repaired my trailer after I had an accident when I hit D&R ornamental truck on your property in July of 2019, it took forever to get my trailer back, and when I did I put it on craigslist for sale, I had people from Southern Tennessee interested, but there was problems with the electric system and when I called your center I was told it would be weeks before you could get to it, I could not believe that because your center was the ones that screwed the system up, any way I was lucky to find someone that could repair it immediately or I would have lost the sale ! If I ever purchase another RV, the last place I will take it to is your center!

If you're looking for "they were great" or something simple, scroll on. This is a review to assist people in deciding where to take expensive & unique equipment. Also know that I am extremely picky about my rig.

After being involved in an accident I needed a facility to do body work to my 5'er. I immediately ruled out several "big name" places because anyone with an RV knows they're horrible. I called 5 semi-local facilities & got a good feel from Renee at Master Craft, so I went to meet her and talk through my needs and my expectations.

She was knowledgeable, professional and listened to what I wanted.

We agreed on a drop off date that was much quicker than I expected, about a month out. I dropped it & they got started soon after. Through the process Renee (& John W) kept me informed and brought options to...