Okay I phoned them up a week ago to get my carpets cleaned and some sofas. Had an appointment for estimate. NO ONE SHOWED UP. Phoned twice, first time, 30 minutes after appointment time, they said guy would get back, he didn't, second time an hour after appointment time I canceled appointment. Used the excuse they had contracted out my service. First off you didn't tell me that you contracted out your clients, i did not agree to that nor did I know, and secondly making someone wait for an hour and not being on top of what you are doing is really poor customer service. I strongly suggest going to another company that shows basic responsibility towards their customers. DO NOT USE
Luv-A-Rug Services Inc. Replied:
Darren, we are very sorry and truly apologize for not meeting up to your high standard for service.
I do need to clarify several things about what happened.
1. You called to get some wall to wall fitted carpets cleaned.
2. We could not do this as we are in-fact a company the specializes in the...
Luv-A-Rug Services Inc. Replied:
Darren, we are very sorry and truly apologize for not meeting up to your high standard for service.
I do need to clarify several things about what happened.
1. You called to get some wall to wall fitted carpets cleaned.
2. We could not do this as we are in-fact a company the specializes in the...
Darren Andrychuk gave Luv-A-Rug Services Inc. a
1 star Review
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