They offer the best support I've experienced with any app, or even company. I couldn't upload a picture and reached out. Sue replied within hours that it would be fixed within a couple of days. She followed up when it was. Then, I switched phones. I wasn't able to reset my password, so I emailed Sue, who helped with the previous issue...she responded within MINUTES...this was at 7PM. I wasn't expecting to get any type of support until the next day. I'm so grateful for this app, as I'm a new mom and my son is in daycare. I love watching his progress throughout the day. I'm even more greatful there is such an amazing team to support it. I know if I ever have issues, they will be there! Thank you so much!