Jay and Steve investigated a light fixture outside that stopped working. Jay is super knowledgeable, but his presentation included far too much info and went way further than I asked. I had a very specific request. Jay went far beyond the scope of what I was looking for in both info about my home and scope of work. He provided an estimate for well over 15k that included rewiring, trench digging, etc. again, i just wanted a light to work on my garage.
I understand that the interior & exterior is all connected so there was some rationale behind what he was sharing & my request may not be as simple of a fix as I had hoped, but after ongoing discussions & the realities of our budget, jay eventually offered other, lower estimates, that focused more directly on the issue, but still was far beyond what I was looking for that day. Further, while I’m somewhat knowable...
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LeBrun Electric, Heating, and Cooling Replied:
I appreciate the time you took to share your feedback regarding your recent experience with Jay and our team. We take customer satisfaction seriously, and I want to extend my sincere apologies for any frustration or inconvenience you may have experienced during this process.
First and foremost,...
LeBrun Electric, Heating, and Cooling Replied:
I appreciate the time you took to share your feedback regarding your recent experience with Jay and our team. We take customer satisfaction seriously, and I want to extend my sincere apologies for any frustration or inconvenience you may have experienced during this process.
First and foremost,...
Kate Stevens gave LeBrun Electric, Heating, and Cooling a
3 star Review