I scheduled 2 days of appointments for my family, including 1 day for both of my daughters. I explained my scheduling needs/arrival time and the person handling the scheduling was very nice and said she would put detailed notes in the appointment. My mom drove an hour to Cedar Falls to take my girls to their appointment (as I was working). Upon arriving (at the time the scheduler and I had agreed upon), the receptionist was rude to my daughters and mother stating they were late and would have to reschedule or sit and wait to get worked in. It took over 2 hours for their check-ups! My husband and I then went to our appointments 2 weeks later and the receptionist made a big deal out of us paying a $40 balance (left by my insurance) that day for my girls appointments, even though my appointment was also going through the same insurance. Instead of letting me pay all at once, she...