Our initial impression was that there will be roughly 12 man-hours of cleaning per week to complete all the cleaning tasks listed on a checklist agreed upon between parties. Eight months later, the two people crew became one “new” person spending only 3-1/2 hours per week instead of 12 hours. Since the floors were kept clean, nobody realized that a whole bunch of other smaller items on the cleaning checklist were simply not being done. Additionally, the owner never questioned how all of the “tasks” were being done in mere 3-1/2 hours per week instead of what used to take 12 hours. We paid roughly $70 per hour for this service and have happily terminated their service since! The owner refused to make amends. Buyer beware.
ACS Facility Services Replied:
Arun, I apologize for any dissatisfaction you experienced after discontinuing our service. Your manager gave us a five for five rating the month prior to terminating stating your reasons were financial. Obviously, there was some break down in communication. Although, It sounds like your...
ACS Facility Services Replied:
Arun, I apologize for any dissatisfaction you experienced after discontinuing our service. Your manager gave us a five for five rating the month prior to terminating stating your reasons were financial. Obviously, there was some break down in communication. Although, It sounds like your...
Arun Varshneya gave ACS Facility Services a
2 star Review
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