This was difficult as I am new to my position as a nurse on this unit and had no working online access. Louis was very polite and worked diligently to establish my access to windows and set up mu email. My credentials would not match up with my work needs as an RN. He worked for a few hours to resolve this issue and connect me with the system to perform my job. He then provided me with the appropriate information for the next step in acquiring the specialized clearance for my documentation needs. I am grateful for his polite and professional assistance.