11 Garnet Park Road Madison, CT 06443


 
(833) 345-7233
 
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9/11/20

Tried to call and schedule service for my car. All you can get is an answering machine. No one ever returns the call. I scheduled service on-line and specifically ask for a return call to confirm the appointment. No one ever returns the call. Upon arrival at the scheduled date, ask to speak with the manager to let them know that they have communication issues as the scheduler does not return calls. Manager was argumentative and very unprofessional. Basically refused to service the car due to letting know that the scheduler does not return calls. Long story short - called Branford Ford, spoke with a service writer (Nick) who was happy to see the car the same day and fixed the warrantee issue. A+ service! Remember you have choices where to bring your car and there are way better choices than Hammonasset Ford. Think of Branford Ford, Whaling City Ford, Saybrook Ford, Dowling Ford, Tasca...

Identity Protection Planning Replied: We sincerely apologize for your inconvenience. This was right at the time that we were reopening from Covid. Things were a little confusing. However, for some reason the message that you left was not able to be retrieved. We have not had this issue before or since this time so we are hoping our...
Identity Protection Planning Replied: We sincerely apologize for your inconvenience. This was right at the time that we were reopening from Covid. Things were a little confusing. However, for some reason the message that you left was not able to be retrieved. We have not had this issue before or since this time so we are hoping our...

Kevin White gave Identity Protection Planning a 1 star Review


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