On Sunday morning after over 7 years, for the first time we heard the unit in the garage beeping. On Monday morning, I contacted Hidden Fence that we must have a break in the wire somewhere in our yard. I received a text within five minutes with a few times they could be at our home that same day. By 1:00pm, on the same day I contacted them, they had a tech at our home. In less than 15 minutes he was able to find the break, repair, test the collar and the unit in the garage, and our dog was safe and protected all with in 24 hours of us realizing there was an issue. The tech was an absolute gentleman. We could not be happier with the quality of the product that was installed 7 years ago, or the outstanding service provided by such a professional team of customer/dogs first people.
Thank you. LM
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Hidden Fence Replied:
Thank you Lou! We are so happy that we were able to accommodate you and fix the problem so quickly!
Hidden Fence Replied:
Thank you Lou! We are so happy that we were able to accommodate you and fix the problem so quickly!
Lou Mangiaracina gave Hidden Fence a
5 star Review