The Heffernan‘s employees who came out to clean windows did an excellent job, and they were very fast. Impressive.
There was a problem with management, however. When the job was done I was handed a review sheet. At the bottom was a tip amount starting at 10%, 12%, on up to 25%. At over $1400 the lowest tip rate would have been $140! I was shocked. Jobs done under contract like car repair, home repairs, etc.don’t ask for tips. Customers are given an estimate which they sign to agree to pay the price. It’s likely that a management is under paying the employees with the promise of making up their wages in tips. That’s not fair to the customer or the employee .
RJ Lieber gave Heffernans Home Services a
4 star Review
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