Attempting to rectify a mistake/misunderstanding and the rep in accounting handled the call very poorly. Went as far as to mention our mother in the conversation.
Update!
We spoke to Ryan who was extremely professional and respectful about the entire situation. He showed us what we needed to see as far as our initial inquiry and answered all out questions and concerns. Reed has also been very responsive and professional as well. To add context, the main issue about our review was due to the way the lady in the accounting Dept handled our call. Again, a big thanks to Ryan and Reed for clearing the air. We will definitely continue to utilize F&G services!
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Fund&Grow Replied:
Thank you for taking the time to speak with us and allowing us the opportunity to address your concerns. We are grateful for the chance to resolve the matter and look forward to continuing our working relationship. Your satisfaction remains our top priority, and we're committed to ensuring your...
Fund&Grow Replied:
Thank you for taking the time to speak with us and allowing us the opportunity to address your concerns. We are grateful for the chance to resolve the matter and look forward to continuing our working relationship. Your satisfaction remains our top priority, and we're committed to ensuring your...
Jesse Martinez gave Fund&Grow a
5 star Review