I take my laptop for repair , they said they need to diagnose the power port and order power port and test it . They kept laptop for 1 day but next day called the power port is not available in online for replacement . No repair was done. They should check online.I am able to see power port online. Next day called and said not able to find power port anywhere so not able to fix it and charged $20 for it. They should have check port online before starting repair.But iam able to see it in online.very disappointed
Digital Doc Replied:
Raja - I am sorry that you felt this way about how we handled your repair request. We try to purchase parts from out known vendors first, before we purchase parts from non-approved vendors. This protects not only you as the consumer, but us as well when it comes to the warranty on the parts. Please contact me directly at 636.333.1563 so that I can help resolve this issue for you. I did reference your ticket, and you were CREDITED back the $20 diagnostic fee since we were not able to help you out this... Read More
