2705 brookshire Southlake, TX 76092


 
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9/28/23

Just purchased a property that this company was servicing for the last year. We used the pool and hot tub once after they had just serviced the pool. Our 2 yo got severe skin rash/burns from how bad the water was after their treatment. I called the company and they blamed it on one non-regular tech coming, but that is not possible. We had another reputable company test the levels. The cyanuric acid was so high that off the chart chlorine levels were needed to have any free chlorine in the pool. The pH was not balanced at all. The pool/tub were not vacuumed at all, bugs not swept from surface, and pebble tech staining from poor long term pH balance with them. They were only throwing in cheap chlorine tabs every week and not actually testing or cleaning the pool.

I would not ever recommend this company to anyone and am extremely frustrated that my child was injured due to...

DLP - Desert Luxury Pools Replied: Hello Mr Jones I am terribly sorry for this experience and would like to know if we can make it right. Above ground spas can have fluctuations in chemical/ph readings very quickly and we do add enough chemical to get through a week as there are alot of variables that are in and out of our...
DLP - Desert Luxury Pools Replied: Hello Mr Jones I am terribly sorry for this experience and would like to know if we can make it right. Above ground spas can have fluctuations in chemical/ph readings very quickly and we do add enough chemical to get through a week as there are alot of variables that are in and out of our...

Timothy Jones gave DLP - Desert Luxury Pools a 1 star Review


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