James took the time required to analyze a couple of problem areas in our house, then suggested a course of action, and then implemented his plan. He was here to solve our problems, not sell us a solution, and that's what made the experience exceptional. He also explained what he found, what he was doing about it, and why. This was an educational experience in addition to addressing issues. In the end our issues have been resolved and we know how to prevent them from recurring in the future. We couldn't be happier!
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