Horrible company. Arrived late and caused my Airbnb guest to check in way later than expected.
Forgetful and does not follow directions. Forgot guest gift bags 4 times in a row.
The owner Cris is horrendous. She called me at 10 pm at night, blamed me for all of her staff’s errors. Told us to tell our guests to check out early so they could clean earlier since they’re over booked. They didn’t take trash out after they said they’d run it to the curb. She blamed me for it and explained they don’t do that, yet Selena the concierge said they’d do it that day and they never did. Terrible customer service and she does not know how to run a business.
They also charged us twice for an ozone machine service that never worked.
She canceled our cleaning the night before when we have a guest check in.
Unreliable company with lousy...
Cris's Cleaning Services, LLC Replied:
We are sorry you had a negative experience with our company. We strive to provide the best possible experience to our customers, and it’s clear we didn’t meet your standard in your case. We apologize for the inconvenience and any distraction that this cause you.
We take all customer feedback...
Cris's Cleaning Services, LLC Replied:
We are sorry you had a negative experience with our company. We strive to provide the best possible experience to our customers, and it’s clear we didn’t meet your standard in your case. We apologize for the inconvenience and any distraction that this cause you.
We take all customer feedback...
Quinn Aussie gave Cris's Cleaning Services, LLC a
1 star Review
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