We purchased 3 HVAC units from Comfort Experts 3 years ago, we had a good experience at that time, but it all changed this year unfortunately. One of the AC units quit working when my husband was out of town. I went through several problem-solving steps myself to narrow down the issues which I provided to the tech. He fixed the issues in less than an hour (as documented by the receipt). Oddly, he said he had to ask the owner how much to charge, then informed me the labor charge was $590 (part was under warranty). I questioned how less than an hour of work was $590 (which included a $70 service fee) and questioned why he'd have to ask the owner how much to charge (as there should be an hourly labor rate). He tried to position it as a positive that he was effective and efficient. He also stated that if the part hadn't been under warranty that the charge would be around $1,100. I asked...
KDG gave COMFORT EXPERTS, LLC a
2 star Review
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