Update: I have still not received a call back, but did get a response regarding this review. I have not been given another option, all I was told was that they would get back to me on what could be done and the cost, which has not happened.
I had Cody & Sons look fix a leak in my shower. After the first visit, they were to order parts needed. It has now been a month since that first visit and I still have not heard anything about a part being ordered. I had to call at least 7 times to get any type of return call as they are TERRIBLE at communication, and from my experience, at customer service. It's disappointing as they are rated very highly and came recommended by a friend that works there.
Again, it's been 1 month for a leak in the shower and all I get from them is "I'll have a manager call".
Cody & Sons Plumbing, Heating & Air Replied:
I apologize for the slow communication on this. The part was ordered and we were unfortunately notified later that it is discontinued. Please let us know if the additional option provided will work for you.
Cody & Sons Plumbing, Heating & Air Replied:
I apologize for the slow communication on this. The part was ordered and we were unfortunately notified later that it is discontinued. Please let us know if the additional option provided will work for you.
Jason Schwalen gave Cody & Sons Plumbing, Heating & Air a
1 star Review
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