Christian came out to our business for regular seasonal maintenance. He came during the early time of our estimated time frame, that's a huge plus! He was thorough, polite, & really took the time to explain things not only an issue that he found but how it functions. Instead of "X is broken..." it was "X is broken, this how it runs & the role it plays in the system, this is how we fix it". Great job Christian!
Rating is a 3, Christian is a 5, office staff is a 1. We had two businesses serviced, they are right next door to each other. Office email communication confirmed we had a contract for one building, turns out we did not. I also asked them about servicing the 2nd building, they confirmed both had appointments, there was only one building on the schedule. I also had to follow up on the first email because because no one ever got back to me...
Cody & Sons Plumbing, Heating & Air Replied:
Thank you for your review, Nicole! We are glad to hear that you were so pleased with Christian! We strive to provide a top-notch customer experience, and we’re sorry to hear that we fell short of that with your service. We appreciate your feedback and we will use it to work toward improving our...
Cody & Sons Plumbing, Heating & Air Replied:
Thank you for your review, Nicole! We are glad to hear that you were so pleased with Christian! We strive to provide a top-notch customer experience, and we’re sorry to hear that we fell short of that with your service. We appreciate your feedback and we will use it to work toward improving our...
Nicole Sauza gave Cody & Sons Plumbing, Heating & Air a
3 star Review
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