209 W. Clarendon Dr. Dallas, TX 75208


 
(214) 339-3401
 
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Shaun S

10/16/23

I've been a loyal customer of Cody and Sons for quite some time, but I'm sad to say that my loyalty is waning due to their continually increasing rates. I definitely understand that costs can rise over time, but Cody and Sons' pricing for their services has reached a point where the cost doesn't align with the service quality, and seems to be beyond reasonable markups when compared to others in the industry.

We recently had to have the refrigerant replaced in our AC unit, and I understand that our R-22 is more expensive, but when reviewing costs post, their markup is significant, and I'd highly recommend doing your due diligence if your require this service with them. Also, we had them out to replace a shower faucet and their quote was double what I received from another reputable company to do the exact same job.

And I know the response on why they charge...

Cody & Sons Plumbing, Heating & Air Replied: Hi Shaun, thank you for taking the time to share your experience with us. We sincerely apologize that our pricing has not met your expectations due to the R-22 refrigerant and other services. We appreciate your understanding of the many business costs that affect how we price our services, and we...
Cody & Sons Plumbing, Heating & Air Replied: Hi Shaun, thank you for taking the time to share your experience with us. We sincerely apologize that our pricing has not met your expectations due to the R-22 refrigerant and other services. We appreciate your understanding of the many business costs that affect how we price our services, and we...

Shaun S gave Cody & Sons Plumbing, Heating & Air a 2 star Review


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Nicole Sauza

10/15/23

Christian came out to our business for regular seasonal maintenance. He came during the early time of our estimated time frame, that's a huge plus! He was thorough, polite, & really took the time to explain things not only an issue that he found but how it functions. Instead of "X is broken..." it was "X is broken, this how it runs & the role it plays in the system, this is how we fix it". Great job Christian!

Rating is a 3, Christian is a 5, office staff is a 1. We had two businesses serviced, they are right next door to each other. Office email communication confirmed we had a contract for one building, turns out we did not. I also asked them about servicing the 2nd building, they confirmed both had appointments, there was only one building on the schedule. I also had to follow up on the first email because because no one ever got back to me...

Cody & Sons Plumbing, Heating & Air Replied: Thank you for your review, Nicole! We are glad to hear that you were so pleased with Christian! We strive to provide a top-notch customer experience, and we’re sorry to hear that we fell short of that with your service. We appreciate your feedback and we will use it to work toward improving our...
Cody & Sons Plumbing, Heating & Air Replied: Thank you for your review, Nicole! We are glad to hear that you were so pleased with Christian! We strive to provide a top-notch customer experience, and we’re sorry to hear that we fell short of that with your service. We appreciate your feedback and we will use it to work toward improving our...

Nicole Sauza gave Cody & Sons Plumbing, Heating & Air a 3 star Review


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