209 W. Clarendon Dr. Dallas, TX 75208


 
(214) 339-3401
 
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12/28/23

I have used Cody and Sons for years and have been a yearly plan member for years. They have always been expensive and tend to up-sell you on repairs, but in years past it hasn’t bothered me as I get comfort knowing the plumbing and ac are going to work and there isn’t going to be an outage. But my most recent experience was abysmal. My in-laws have a slab leak and I called and set up an appointment for Cody and Sons to take a look and provide me with an estimate. However, once they were out on the property, they told me that it would cost $525 (on top of the $89 visitation fee). After I balked at that, he said he could charge $375 for the diagnostic and after I balked at that, he said he could do it for $300. If one of those truly is the cost to provide an estimate for the work, I believe the ethical thing to do is to tell someone that the total cost to get an estimate is going to be...

Cody & Sons Plumbing, Heating & Air Replied: Hi Dan, Thank you for being a loyal customer of Cody & Sons Plumbing, Heating & Air over the years. We apologize that your recent experience with us was beneath our usual standards. Our goal is to always be up front and honest with our customers about costs. We sincerely apologize if this...
Cody & Sons Plumbing, Heating & Air Replied: Hi Dan, Thank you for being a loyal customer of Cody & Sons Plumbing, Heating & Air over the years. We apologize that your recent experience with us was beneath our usual standards. Our goal is to always be up front and honest with our customers about costs. We sincerely apologize if this...

Dan Solo gave Cody & Sons Plumbing, Heating & Air a 1 star Review


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