I called about a hot water tank that would not remain lit. They came out and examined and said the ignition was faulty and would need to be replaced. This is an older hot water tank. They ordered the part but did not call back for installation. I had to call them and the part had a different person’s name which is why I was not called. We scheduled the install which they did promptly upon finding the part. However, they did not check the water heater for gas leaks (which I would thought would be SOP for an older tank). Within a few days, I began to smell gas. I had a reputable plumber (whom I have used in the past) come out and his equipment showed the tank was leaking gas. So I was out the cost of the igniter and weeks of time without hot water as well as my home being at risk with a gas leak.
Cody & Sons Plumbing, Heating & Air Replied:
Gas leaks are a critical thing and our plumber noted on his invoice that he checked the connections for any gas leaks. We consider our company and this plumber very reputable. I apologize that we did not do any additional testing on your gas system for pre existing leaks.
Cody & Sons Plumbing, Heating & Air Replied:
Gas leaks are a critical thing and our plumber noted on his invoice that he checked the connections for any gas leaks. We consider our company and this plumber very reputable. I apologize that we did not do any additional testing on your gas system for pre existing leaks.
Dianna Hurtado gave Cody & Sons Plumbing, Heating & Air a
1 star Review
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