209 W. Clarendon Dr. Dallas, TX 75208


 
(214) 339-3401
 
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Synnaman Bingham

5/05/20

A thankless job

I want to start out by saying I had high expectations for Cody & Sons as their reviews reflect excellent customer service as well as excellent productivity. However, my experience was none of the sort. I reached out to Cody & Sons on Friday May 1, 2020 because of the random faint smell of sewer in my home. A pretty straightforward conversation was held via text message that resulted in me providing my information through email to schedule an appointment for that following Tuesday May 5, 2020 between the hours of 1-5pm.

Now because we are ALL going through trying times, I felt compelled to let the company know as I was booking my appointment (on May 1st) that I am a ICU nurse and I can provide mask if needed. Never once did anyone reach out to me regarding this information.

Fast forward to Tuesday May 5 approximately 2:07...

Cody & Sons Plumbing, Heating & Air Replied: Google has been behind on posting reviews so we did not get a chance to respond to this in a timely manner, but we were fortunate to be in contact with you about this. We know we messed up badly and we hope that our attempts to resolve and make this up to you have been helpful. Thank you for...
Cody & Sons Plumbing, Heating & Air Replied: Google has been behind on posting reviews so we did not get a chance to respond to this in a timely manner, but we were fortunate to be in contact with you about this. We know we messed up badly and we hope that our attempts to resolve and make this up to you have been helpful. Thank you for...

Synnaman Bingham gave Cody & Sons Plumbing, Heating & Air a 1 star Review


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