1210 Highland Ave New Bern, NC 28562


 
2525711599
 
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3/07/24

Techs are fantastic when they are given accurate info. They aren't paid enough for what this costs though. This is one of the most expensive companies in the area for the worst attitude from the owner.
Mnagement is constantly turning over and blames employees for not knowing when info about a job changes...turnover rate is high amongst employees. The "office manager" changed 3x while I used this service, which was only a few months.
My dog got let out accidentally, no one even told me when the office KNEW about it. I found out from a different person well after the fact.
The initial deep clean which was $400 involved one tech playing on their phone over half the time they were there and wandering around to areas that werent supposed to be touched. I met at least 5 different techs and for the most part they were very efficient other than that.
It...

Cleaning by Kate Replied: Thank you for taking the time to share your feedback, we greatly appreciate your honesty as it allows us gain a deeper understanding of the challenges we face in delivering exceptional service. We absolutely agree that clear communication with our technicians is crucial! We have implemented...
Cleaning by Kate Replied: Thank you for taking the time to share your feedback, we greatly appreciate your honesty as it allows us gain a deeper understanding of the challenges we face in delivering exceptional service. We absolutely agree that clear communication with our technicians is crucial! We have implemented...

Erika Minnix gave Cleaning by Kate a 2 star Review


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