Michael was very good at explaining their program for assistance monthly. I did take this on saving me the diagnosis fee. It took two days longer than expected due to all of the problems and an additional fee to remove everything and reinstall. Picked up my laptop and printer. All issues were fixed. I called Michael and he talked me through a couple of things, and we found that Bryce forgot to install their antivirus. Michael told me when I come in, they would install the antivirus while I wait. The next day I went in and spoke to Bryce. He apologized to me for not installing the antivirus and my having to come to the store again. I told him I live about 28 minutes away and Michael said the antivirus would be installed while I wait. He said it could take 1-2 hours. I said OK, I would be in the area I had an errand to run. 1 1/2 hours later I was called to come pick up my laptop and...
