Took 1.5 hours to get my food today. I understand it was Cinco de Mayo and it was busy. What bothered me is that the employees did not show any sense of urgency or concern for the customers. There was nobody taking the initiative to prioritize or organize things to expedite the orders. Normally one would expect that if a customer is waiting over an hour for their food at a fast casual place like this, that the employee would at least keep them informed of the status of their order and acknowledge the wait.
Avocados Mexican American grill Replied:
Hello Lauren,
You are 100% correct. While the fact that it was Cinco de Mayo is no excuse for your extremely long wait, communication to our customers should have been much better. We did have several new employees. We are constantly trying to streamline our processes to speed up order time,...
Avocados Mexican American grill Replied:
Hello Lauren,
You are 100% correct. While the fact that it was Cinco de Mayo is no excuse for your extremely long wait, communication to our customers should have been much better. We did have several new employees. We are constantly trying to streamline our processes to speed up order time,...
Lauren Prete gave Avocados Mexican American grill a
1 star Review
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