Amarillo Medical Lodge

My father was admitted here in September. He is in his mid 80's, just had a below the knee amputation and is deaf. First thing that went wrong is not providing a translator. They did provide picture cards but little good did that do. His first night alone he pressed his button for help, all night no one checked on him because the incompetent staff was too scared to go in and check on him because they don't know sign language. Maybe it's a lack of intelligence or just plain cruelty, but leaving someone in their own waste is degrading and could have caused another issue with his healing stump. When they told my mom they made it seem like it wasn't a big deal. My mom refused to leave so it wouldn't happen again. They rudely informed her they would not be accommodating her. A translator would have been a great idea, and to not provide one is illegal. They could only offer a speech...

The entire STAFF worked extraordinary hard to help with my wife of 52 years and me! They gave over and above care to keep her comfortable with in their abilities and medical knowledge, to keep her quality of life up to the standard she was accustomed to! For the rest of her life!

Tasha Bilson was amazing.

tasha bilson was so helpful. she really knows her information regarding Medicaid.

Shanon in dietary is hands down an absolute angel! She makes sure her residents are well taken of and caters to their every need. Everyone needs a Shanon at their facility!

great service!!