Horrible experience. My grandmother wasn't at this place for even two hours before we felt so bad for her we took her out. Staff was condescending and completely apathetic to my grandmothers situation. They were treating her like she was four years old rather than an elder. No one told us the rooms weren't private. Her roommate wanted to keep the room at about 145 degrees, and expected my grandmother to go to bed at 10 every night because that's when she went regularly. If you're looking for
a decent place for your loved one, make sure whatever place you choose has private rooms. When we told them that we were just going to leave, they threatened that they could charge her insurance for the full stay anyway, which presumably is how they trick older people that aren't in their right minds and have no one to speak for them into just staying if i had to guess. I wouldn't recommend...
Amarillo Medical Lodge Replied:
Hunter-Thank you for taking the time to bring this to our attention. We are sorry your grandmother did not have a positive experience. We would love to discuss these issues further with you to figure out how to remedy the situation. You can reach us at (806) 352-2731.
Amarillo Medical Lodge Replied:
Hunter-Thank you for taking the time to bring this to our attention. We are sorry your grandmother did not have a positive experience. We would love to discuss these issues further with you to figure out how to remedy the situation. You can reach us at (806) 352-2731.
Hunter Purcell gave Amarillo Medical Lodge a
1 star Review
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