Overall I really like Alcala. My dog seems super happy to go there and I love there is so much group play time. I gave you a 4 instead of 5 for 2 reasons: 1) I find the rates very very high, and it's painful to pay for two days of boarding when we technically stay over a single night. There is zero way to pay for one day of boarding, and I find that to be, well, just wrong for the customer. Say I dropped my dog at 4pm on a Tuesday and got him at 9am the next day. I am charged $130. I'd love if you could rethink this policy and charge by 24-hour periods (like, say, a car rental company). 2) I almost never get feedback on how my dog did. I've never had a report card or a photo. I'd love to hear more about his visits.
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Alcala Country Pet Resort Replied:
Hey Susan!
We appreciate you taking the time to provide feedback.
We understand that the cost for a single overnight stay may be higher compared to some of our competitors. However, when considering the average length of our guests' stays, our rates tend to be more competitive.
The...
Alcala Country Pet Resort Replied:
Hey Susan!
We appreciate you taking the time to provide feedback.
We understand that the cost for a single overnight stay may be higher compared to some of our competitors. However, when considering the average length of our guests' stays, our rates tend to be more competitive.
The...
Susan O'Brien Mitchell gave Alcala Country Pet Resort a
4 star Review