Scheduled my first appointment with Lilli and arrived at the scheduled time and the door was locked. I texted the business phone number, they are more responsive via text than by phone, to let them know I had arrived and the door was locked. I received a prompt response via text saying they would reach out to Lilli. 15 minutes into my appointment I receive a text saying Lilli is running late and 30 minutes away. Completely unprofessional and very frustrating.
Albuquerque Family Counseling Replied:
Hi Lauren,
We are very sorry about your experience today. We did try to rectify this situation when you text us and we do take accountability for the series of errors that happened today. This is not a normal occurrence at AFC. We strive for excellence and we apologize for missing the market with...
Albuquerque Family Counseling Replied:
Hi Lauren,
We are very sorry about your experience today. We did try to rectify this situation when you text us and we do take accountability for the series of errors that happened today. This is not a normal occurrence at AFC. We strive for excellence and we apologize for missing the market with...
Lauren gave Albuquerque Family Counseling a
1 star Review
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