My furnace suddenly stopped on 7/3, the day before a holiday at 4:30pm. I put a call in to Air Lux, expecting to not even get a return call until after the 4th of July Holiday--- but I was wrong. I had incredible service from their dispatcher Andy who picked up the call right away. He said he would get someone out to my on the 5th for sure, but would try to see if he could get me something sooner. He called me the very next morning and I had a repair tech out to my house by 12pm ON THE HOLIDAY. Matt was awesome. Not only was he professional and kind, but he assessed the problem right away, fixed it....and took the time time to explain my furnace and my air conditioning system to me. He made suggestions to update my filter system to something more friendly and efficient. I was beyond impressed with their company. I immediately signed up to be a part of their service club, and I will be...
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Airlux Heating and Cooling Replied:
Thank you so much for your kind words, Laura. We were so pleased we were able to take care of that for you, and I know how pleased Matt was he could squeeze you in on the holiday. I'm really proud of our team, and it's so nice to hear that our customers appreciate and value them as much as I do....
Airlux Heating and Cooling Replied:
Thank you so much for your kind words, Laura. We were so pleased we were able to take care of that for you, and I know how pleased Matt was he could squeeze you in on the holiday. I'm really proud of our team, and it's so nice to hear that our customers appreciate and value them as much as I do....
Laura Preston gave Airlux Heating and Cooling a
5 star Review