Ace Relocation Systems San Diego

The customer service with ACE and communication during the moving process was better than any other company I have worked with recently. I had to change so many things and book flights and hotels through AAA and found this to be the best experience. Thank you for delivering my home to Texas.

Customers beware...be sure and have the sales person clearly disclose how Atlas addresses broken, lost and damaged personal items that may occur during the course of a move (stuff happens and the customer absorbs all of the bad outcomes), even if they wrap and pack it. What you will come to learn is Atlas and only Atlas will determine what is repairable and the value of that repair and the same applies if they break an item. If they break an item, even though it is broken, they may determine it is repairable and only compensate you for the value of the repair as they have unilaterally determined. Mind you this occurs even though the customer has paid for insurance...part of all the forms one fills out. Bottom line, once you have paid for the move, the customer has little if any recourse and our experience is that it has resulted in a terrible experience and we would never recommend...

Ace Relocation was a blessing. My wife and I were moving from San Diego to Prescott. We had property but we did not have a house built yet. We did not even have a place to rent and we were in escrow. If all else failed we would have Ace move our property to a storage in Prescott and live the RV life until we found a rental. Fortunately, everything worked out perfectly without a glitch. Ace Relocation was very flexible and kept us informed throughout the entire move. The moving crew (Adrian, Davis, and Junior) were incredible. Very hard working and personable. I highly recommend Ace Relocation if you are planning a move.

From the start, Ace Relocation (Atlas Van Lines) was extremely professional. They kept in constant contact and led us through the move the entire time in order to make everything as smooth as possible. Adrian and his crew, Davis and Junior, were incredibly hard workers and very careful not to damage any items. They also put down runners to protect the floors and coverings for the doors. In addition to the care they took with protecting our property from damage, they protect it from loss by tagging and inventorying each box before loading onto the truck. I don’t know anyone who enjoys the actual act of moving but Ace Relocation and the great work of Adrian and his crew made this a pleasant experience. My wife and I highly recommend them if you are looking for a reputable moving company.

This has been a terrible experience. When our furniture was delivered on July 1st, several items were missing and many were severely damaged. One can always expect there is some level of damage in a move but the response from customer service has been terrible. For more than 3 months I have been trying to get my claim processed with little response. They have asked for documentation already submitted, denied claims caused by their movers, and refused to answer emails or calls, even when trying to call the corporate office. This has been the worst experience in all my moves. Unlike other professional moving companies like Allied that pointed out ALL furniture with a scratch prior to loading onto the truck, this driver didn’t mention any damage until the last piece was loaded and then showed paperwork stating over 300 pieces out of 375 were damaged. Only boxes were noted as not...

Professional and efficient!

The representative who had total control of my cross country move from packing, loading, including unloading and reloading to a smaller truck to facilitate delivery to my remote mountain location was a guy named Saied. He was the best in the business! I have a deep appreciation for his professionalism and just being an amazing person. THANK YOU SAEED!

Gary is very excited to recommend Ace Relocation Systems San Diego