Updating my last 1 star to a 4. Staff and service get a 5 for always being polite, professional and consistent with orders always correct. I look forward to my visits to this place and ordering vegan breakfast.
Docked one star because of the manager. I’m sure I’m not the only one with a similar level of customer service from him, as seen from his snarky responses to negative reviews.
I came on a busy day and he saw me and made eye contact with me while I was waiting more than an hour for a small order. Not only did he avoid me while helping literally everyone else around me keeping them updated multiple times and asking what their wait was for, but after I finally did get hold of him he told me my order would be expedited and was coming right out. I had to wait for another 30 minutes while poppy bagels were in the oven because I was told that a fresh batch...
Ana B gave Brooklyn Bagel & Coffee Company - MAMARONECK a
4 star Review
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