This was our first visit. The front desk was very quick and on top of things. They thoroughly checked my paperwork to ensure I hadn't missed anything. My little one ran in squealing the moment she saw the awesome play structure in the middle of the room. So glad they have a basket of lollipops at the checkout, because I would have never gotten my child out without one. She wanted to stay so badly. The form they provided with info on what she ate/drank/diapers was very thorough. On my tour, the facilities looked very clean. My little one enjoyed yoga, art, and music while there. I could not have been happier with our experience.