Great kindness and friendliness. Customer service is top-notch. Thank you so much!
An absolutely fantastic company owned by true dog-loving folks. We had a fence previously installed at our home when we moved in, and Catherine was quick to call me back to set up an appointment to get it up and running. She patiently answered all of my many questions and so did her hubby on installation day. There is no price on the peace of mind you have knowing your furry loved ones are safe using their fencing system. I have had to have them come out for a repair and they were courteous, timely, and went above & beyond as far as customer service goes. I will sing their praises to anyone who will listen!!
Every step of my invisible fence installation was done professionally and with great customer service. From my initial inquiry several months ago until now, Catherine has been responsive and a pleasure to work with. Having never had an invisible fence before I was at the onset concerned about how to teach my puppy where the boundaries were. The installer took the time to walk me through training step by step and the results have been miraculous. Even after the install was complete, I was still able to reach to Catherine with any questions I had. If you are looking for piece of mind for you and your dog, this is the service to use!
We had a pet Stop invisible fence installed and have been happy for the past two years. The fence itself is pretty straight forward, bury a wire, hook it up to a control unit, put a collar on your dog. What has made our experience so positive is the service associated with it. Catherine and her team have been incredibly responsive and have helped us not only with the equipment but training as well. They have answered text messages and calls 7 days a week and have responded with advice that has helped us and saved us money! In my opinion, products don’t differentiate themselves much anymore, service does. Pet Stop has provided us outstanding service, my hunch is, it isn’t a fluke!
We got an invisible fence installed for our pup when he was 6 months. Petstop came out and explained everything and gave us some training techniques for our dog. Everything worked great. Just recently our charging base quit working and we contacted Karl and he had a new one shipped right out to us. The customer service is great if you have any questions or concerns. They are very responsive.
We had the old fence installed 14 years ago, we just got a new puppy and needed service, I called the office and Catherine called me back within minutes of message and so wonderful to talk to. The tech guy came and he looked at the system inside and said let me take a look and see what may or may not be needed. With in 15 minutes my old fence was up and running. They are a great company to get your fence from they stand behind there product and go far beyond wonderful service.